Since you searched for the top virtual phone number provider in Australia, we can assume that you are in need of this. Whether you are purchasing it for the first time or want to change your vendor, this article is the best guide for you.
In this article, we discuss the top 20 VoIP phone number providers in Australia, their features, and the pros and cons of each provider.
What are the Types of Australian Virtual Phone Numbers?
Virtual phone numbers are simple phone numbers. They do not need any physical connection with phone lines or any SIM card to function. Neither they need any specific location to operate. It offers you flexibility to add multiple devices to a single number.
1. Local Virtual Phone Numbers-
-Consists of 10 digits.
-They begin with Australian national trunk code (0) and an area code. -Some area codes are:
Canberra (02), Darwin (08), Melbourne (03)
2. Toll-Free Virtual Phone Numbers
-10 digit numbers that include prefixes like 1800, 1300 or 13
-Numbers with ‘1800’, don’t take any charge from the callers.
3. Mobile Virtual Phone Numbers
-Generally use ‘04’ or ‘05’ before the original 8-digit mobile number.
-‘0’ is the national trunk code for Australia and ‘4’ or ‘5’ are numbers for mobile.
Benefits of Australia Virtual Mobile Numbers
1. Professional Presence with Local Flavor
Australian virtual mobile numbers empower your business to root itself in local culture and community, even if your operations span continents. With the local code, your number looks like a local phone number. It benefits you with deeper engagement and loyalty.
2. Seamless Expansion with Multiple Numbers
The system allows for the acquisition of multiple virtual numbers.
It is crucial for deploying targeted sales and marketing strategies.
3. Unprecedented Cost Savings
Virtual mobile numbers shatter the traditional cost barriers. With the elimination of hardware investments, the cost-effectiveness increases.
4. Ultimate Flexibility and Mobility
Whether you are in the bustling streets of Melbourne or halfway across the world, virtual Australian phone number ensure no incoming calls go unanswered.
5. Enhanced Privacy and Security
In an era where privacy is crucial, virtual mobile numbers offer a safe system. They allow for a clear separation between personal and business communications, shielding your private contacts from the public sphere.
6. Scalability and Insightful Customer Engagement
Your virtual phone system grows with your business without any additional investments. These numbers not only facilitate cost-effective communication but also provide deep insights into customer behavior and preferences.
Top 20 Best Australia Virtual Phone Number Providers in 2024
| Brand Name | Key Features | Pricing | Free Trial Period |
| VoIP Elements | – Call Forwarding
– Voicemail – Video Conferencing – CRM Tools Integration – Security Features – Call Data Reports |
Customized Pricing.
Connect on talk_to@binaryelements.com.au |
Connect on csteam@binaryelements.com |
| Dialer HQ | – Power dialer
-Call deposition -Call forwarding |
Contact support team. | 10 days |
| CallHippo | -CRM Integration
-Global Connect -Contact Management |
-Bronze: $16/month
-Silver: $24/month Platinum: $40/month |
10 days |
| Dialpad | -Call forwarding
Contact -Management -Web conferencing |
-Standard: $15/user/month
-Pro: $25/user/month Enterprise: Contact Sales |
14 days |
| Ooma | -Video conferencing
-Audio conferencing -Screen sharing |
-Essentials: $19.95/month
-Pro: $24.95/month Pro Plus: $29.95/month |
30 days |
| 8X8 | -Call parking
-Team messaging -AI-Powered workflows |
-X2 and X4: Contact sales | 30 days |
| 3CX | -Meeting management
-Call recording -Personalized greeting |
-Pro: Start at $20.83/Month
-Enterprise: Start at $25.25/Month |
60 days |
| Freshdesk | -Call quality monitoring
-Agent call scripting -Customer interaction history |
-Growth: $15/agent/month
-Pro: $49/agent/month -Enterprise: $79/user/month |
21 days |
| Five9 | -Multiple dialing mode
-Intelligent call routing -Agent call scripting |
-Core: $149/month
-Premium: $169/month -Optimum: $199/month |
14 days |
| AVOXI | -Call monitoring
-Automatic call distribution -Predictive dialer |
-Contact: $19.99/user
-Engaged enterprise: $39.99/user |
7 days |
| Nextiva | -Text Messaging
-Multi site support -Survey response creation |
-Essential: 14.95/month
-Professional: $20/month -Enterprise: $26.95/month |
10 days |
| MiCloud Connect by Mitel | -Instant messaging
-Video collaboration -Activity based routing |
-Contact Sales: 800-722-1301 | 14 days |
| Internode | -Incoming caller id
-Local numbering -Advanced voicemail |
-Customized pricing | 30 days |
| TPG | -Do not disturb
-Call parking -Auto attendant |
-Contact sales | 30 days |
| Rebtel | -Auto connect
-International text messages -Automated top-upsf |
-Australia unlimited: $5/month
-Global unlimited: $10/month |
30 days |
| GoToConnect | -Call forwarding
-Call on hold -Custom chat surveys |
-Basic: $27/user/month
Standard: $32/user/month |
14 days |
| Intermedia | -Voice quality enhancement
-Inbound reporting -Real-time data backup |
-Unite Pro: $27.99
Unite -Enterprise: $32.99 |
30 days |
| Exetel | -Conversion reports
-3-way call conference -Do not disturb |
-Pay-as-you-go
Calls to -Australian mobiles: 20c/min -Customized pricing |
14 days |
| Line2 | -Call blocking
-Voicemail recording -Call screening |
-Starter Plan: $14.99/Month
-Growth Plan: $19.99/Month -Business Plan: $24.99/Month |
NA |
| Aircall | -Call conferencing
-Skill-based routing -Activity dashboard |
-Essentials: $30/month
-Professional: $50/month -Custom: Contact sales |
7 Days |
Top 20 Best Australia Virtual Phone Number Providers in 2024
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VoIPElements
VoIPElements is swiftly emerging as Australia’s one of the best virtual phone number providers offering the best solutions to a broad sector of communication challenges.
VoIP call trunks provide all types of Australian virtual phone numbers including local, toll free and mobile numbers.
With this feature businesses can easily customize their phone numbers with area codes. This versatility allows them to establish a local presence.
Additionally, the provider offers businesses unlimited global calling at a very limited cost allowing them to expand their reach with minimal effort.
Beyond basic calling functionalities, VoIPElements upgrade the communication experience with advanced features like seamless call forwarding, intuitive voicemail services and high-quality video conferencing.
One of its standout offerings is its CRM integration tool. Businesses will be able to connect third party applications easily into the platform and increase the level of customer satisfaction.
Renowned brands like Mr. Burger, Clinergy, DJI have achieved significant gains in customer service excellence with its 3CX service.
Key Features:
– Call Forwarding
– Voicemail
– Video Conferencing
– CRM Tools Integration
– Security Features
– Call Data Reports
Pros and Cons
Pros:
– Unlimited VoIP Trunks
– Seamless Communication with strong network connection
– Limitless conversation without additional charges
– Unlimited global calling over the internet.
Cons:
– Transition from traditional system to virtual system might be challenging for some users.
Pricing:
VoIPElements prides itself on providing customized pricing solutions tailored to the unique needs of each business. This approach ensures that from startups to enterprises, every organization can leverage our technology for optimal performance and cost efficiency.
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Dialer HQ
Dialer HQ is a reliable Australian VoIP phone number provider, enhancing your ability to connect seamlessly with clients, teams, and customers. It supports your business’s growth and local presence, offering a variety of phone numbers including local, toll-free, and vanity numbers. With Dialer HQ Solutions, you can improve customer service, boost agent efficiency, and reach your audience with ease.
Key Features
– Power dialer
-Call deposition
-Call forwarding
Pros and Cons
Pros
– Integrates seamlessly with existing accounts.
– User-friendly interface.
– Offers a range of innovative features.
Cons
– Advanced features may incur additional charges.
– Occasionally, users may experience variability in call clarity.
Pricing
Dialer HQ offers you a customizable quote. Contact their sales to get your quote based on your need.
-
Call Hippo
Call Hippo, is a competent provider of business phone systems, offers a broad selection of virtual phone numbers complemented by an advanced suite of features. These features are designed to automate workflows, enhance agent productivity, reduce communication expenses, and monitor team performance effectively.
Key Features
-CRM Integration
-Global Connect
-Contact Management
Pros and Cons
Pros
– Quick and easy setup process
– Provides excellent customer support
– Offers high levels of security.
Cons
– The trial period might be shorter than expected
– Some users have experienced challenges with call connectivity and voice clarity.
Pricing
– Bronze Plan: $16 per user/month, designed for startups and small teams.
– Silver Plan: $24 per user/month, offering advanced features for growing businesses.
– Platinum Plan: $40 per user/month, tailored for enterprises requiring comprehensive communication solutions.
-
Dialpad
Dialpad Communications, is a notable AI-powered virtual phone number provider, favored by many for its advanced voice intelligence capabilities. These capabilities enable the collection of action items, development of call notes, provision of agent coaching, and real-time assessment of customer sentiments. Dialpad offers a variety of numbers, including local and toll-free options, catering to businesses looking to enhance their presence in Australia.
Key Features
– Call forwarding
-Contact -Management
-Web conferencing
Pros and Cons
Pros
– User-friendly application
– Facilitates quick and easy contact searches
– Enhances customer interactions
Cons
– The desktop application may experience occasional disruptions.
– Some users have noted deviation in the accuracy of automated call notes.
Pricing
– Standard Plan: $15 per user/month, ideal for small teams looking for essential communication tools.
– Pro Plan: $25 per user/month, suited for businesses needing advanced features.
– Enterprise Plan:Customized solutions available upon contact with sales for large organizations.
-
Ooma
Ooma Office Solutions, a versatile virtual phone number provider, delivers over 50 cutting-edge features tailored for businesses of any size. Its capability to integrate seamlessly with a wide array of business tools and APIs makes it a strong candidate for streamlining your company’s workflows efficiently.
Features
– Video conferencing
-Audio conferencing
-Screen sharing
Pros and Cons
Pros
– Offers a swift setup process.
– The platform is highly customizable.
– Inbuilt dashboard makes navigation and operation straightforward.
Cons
– Lacks complimentary international calling options.
– The mobile application may show instability on occasion.
Pricing
– Essentials: $19.95/month
-Pro: $24.95/month
– Pro Plus: $29.95/month
-
8X8
The provider is designed for customer-centric businesses, boasts HD voice calling, superior app compatibility, and unified communications to elevate your customer service experience.
Key Features
-Call parking
-Team messaging
-AI-Powered workflows
Pros and Cons
Pros
– Enhances security with multi-factor authentication
– Offers an intelligent customer assistant
Cons
– Limited report customization options.
– Fewer widgets and shortcuts
Pricing
Contact sales.
-
3CX
3CX is a versatile and scalable hosted PBX solution provider, offering both cloud and on-premise systems for enhanced flexibility and control.
Key Features
-Meeting management
-Call recording
-Personalized greeting
Pros and Cons
Pros
– Provides dedicated customer support.
– Features straightforward setup and navigation
– Automates upgrades and backups
Cons
– Limited third-party integrations.
– Reports are challenging to access and extract.
Pricing
-Pro: $20.83/Month
-Enterprise: $25.25/Month
-
Freshdesk
Freshdesk is an integrated and intelligent virtual numbers provider. It is ideal for enabling effortless call placements for all types of businesses, from small to mid-sized.
Key Features
-Call quality monitoring
-Agent call scripting
-Customer interaction history
Pros and Cons
Pros
– Provides exceptional omnichannel support.
– Easy to use.
– Provide best support to users.
Cons
– May require manual refreshing for updates.
– Adopts a rigid pricing structure, limiting flexibility.
Pricing
– Growth Plan: $15 per agent/month
– Pro Plan: $49 per agent/month
– Enterprise Plan: $79 per user/month
-
Five9
Five9, a dynamic virtual phone number provider from Australia, enables your agents to elevate customer call management and service provision through its comprehensive omnichannel tools.
Key Features
-Multiple dialing mode
-Intelligent call routing
-Agent call scripting
Pros and Cons
Pros
– Highly scalable, suitable for businesses of any size.
– Offers extensive setup guidance with online documentation and classes.
Cons
– Setting up call transferring can be complex.
– Offers limited options for customization.
Pricing
– Core Plan: $149 per month
– Premium Plan: $169 per month
– Optimum Plan: $199 per month
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AVOXI
Avoxi stands out as a virtual phone number provider in Australia, enabling quick initiation of local or long-distance calls globally.
Key Features
-Call monitoring
-Automatic call distribution
Pros and Cons
Pros
– Delivers high-quality connections.
– Upholds user safety with stringent global security.
– Offers a no-cost setup and contract flexibility.
Cons
– The admin portal may present navigational challenges.
– Frequent system updates could intermittently affect operations.
Pricing
-Contact Plan: $19.99 per user
– Engaged Enterprise Plan:$39.99 per user
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Nextiva
Nextiva facilitates business communications by offering an all-encompassing virtual phone number service, including the unique feature of virtual Australian mobile numbers for SMS. Its integrated dashboard and potent functionalities simplify managing business conversations, connecting teams, and customer engagement.
Key Features
-Text Messaging
-Multi site support
-Survey response creation
Pros and Cons
Pros
– Centralizes calls, texts, and voicemails,
– Assures 99% uptime for reliable service.
Cons
– Hard to learn for new users.
– May generate inaccurate reporting on occasions.
Pricing
– Essential Plan: $14.95 per user/month
– Professional Plan:$20 per user/month
– Enterprise Plan:$26.95 per user/month
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MiCloud Connect by Mitel
MiCloud Connect by Mitel is a comprehensive collaboration and communication platform, designed to boost productivity through its user-friendly interface and a host of efficient features.
Key Features
-Instant messaging
-Video collaboration
-Activity based routing
Pros and Cons
Pros
– Integrates business tasks and teams into a single collaborative environment.
– Simplified configuration process for ease of setup.
– Delivers superior call quality for clear communications.
Cons
– Some users report slow responses to email support inquiries.
– Lacks the ability to adjust audio and microphone settings outside of active calls.
Pricing
Customizable price, contact sales.
-
Internode
Internode offers a straightforward virtual number service, enabling unlimited calls within Australia and providing both toll-free and local numbers. This service is complemented by a range of essential features designed to support business communications.
Key Features
-Incoming caller id
-Local numbering
-Advanced voicemail
Pros and Cons
Pros:
– No setup fee.
– No long-term contracts needed.
– Simple to implement.
Cons:
– Requires high internet bandwidth.
– Needs complex hardware.
Pricing:
Offers customized pricing
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TPG
TPG provides flexible virtual number services, enabling businesses to tailor the platform to their specific requirements. It offers a variety of features alongside Australia’s toll-free numbers, catering to diverse budgetary needs.
Key Features
-Do not disturb
-Call parking
-Auto attendant
Pros and Cons
Pros:
– Quick and efficient multi-channel support.
– Tailored solutions fitting various budgets and needs.
– Commended for its transparency and integrity in service.
Cons:
– Pricing may be considered high relative to the provided services.
– Some users report variability in call quality.
Pricing:
Contact Sales
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Rebtel
Rebtel positions itself as a reliable option for placing international calls, catering especially to freelancers, solopreneurs, and small businesses with its easy-to-use service and budget-friendly plans.
Key Features
-Auto connect
-International text messages
-Automated top-ups
Pros and Cons
Pros:
– Enables free calls between Rebtel users.
– Affordable international calling rates with transparent pricing.
– Simplified sign-up process for quick access to services.
Cons:
– Occasional dips in call quality.
– The user interface of the app might feel outdated to some users.
Pricing:
Australia unlimited plan: $5/month
Global unlimited plan $10/month
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GoToConnect
The provider serves as a comprehensive communication solution for SMBs, offering the versatility to select or port virtual numbers and the convenience of calling from various devices.
Key Features
-Call forwarding
-Call on hold
-Custom chat surveys
Pros and Cons
Pros:
– Facilitates customer engagement through integrated SMS, social, and web chat.
– Offers extensive customization options
– Enables calling from any device.
Cons:
– Some users have experienced outages affecting call notifications.
– Limits on video conference participants and duration.
Pricing:
Basic: $27/user/month
Standard:$32/user/month.
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Intermedia
Intermedia offers a comprehensive customer support solution, integrating multiple communication channels like voice, email, and chat queues into a single platform.
Key Features
-Voice quality enhancement
-Inbound reporting
-Real-time data backup
Pros and Cons
Pros:
– Known for reliable uptime.
– Delivers high-quality audio and video.
– Offers personalized onboarding, focusing on user needs.
Cons:
– Performance issues at low net speeds.
– Difficult for new learners to learn.
Pricing:
Pro: $27.99
Enterprise:$32.99
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Exetel
Exetel stands as Australia’s largest ISP, providing both corporate and residential VoIP solutions that feature comprehensive call plans.
Key Features
-Conversion reports
-3-way call conference
-Do not disturb
Pros and Cons
Pros:
– Provides extensive call records for informed business decisions.
– Low setup and calling costs.
– High reliability with service level.
Cons:
– Customer support response times can be lengthy.
– Lacks some of the advanced calling features.
Pricing:
Offers a pay-as-you-go model.
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Line2
Line2 offers a tailored communication system that quickly adapts to user requirements, featuring easy setup and a comprehensive suite of services for seamless call.
Key Features
-Call blocking
-Voicemail recording
-Call screening
Pros and Cons
Pros:
– Customizable features.
– No need for additional hardware.
– Users report a smooth setup process.
Cons:
– Some users find the texting feature to be unreliable.
– Lacks a virtual receptionist feature, potentially limiting automated call handling.
Pricing:
-Starter Plan: $14.99/Month
-Growth Plan: $19.99/Month
-Business Plan: $24.99/Month
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Aircall
Aircall is a virtual phone number service designed to enhance agent efficiency and performance tracking, equipped with tools that facilitate smooth integration with CRM and helpdesk systems.
Key Features
-Call conferencing
-Skill-based routing
-Activity dashboard
Pros and Cons
Pros:
– Quick and easy setup process.
– Scalable pricing plans.
– Automates administrative tasks to boost productivity.
Cons:
– Customer support responsiveness could be improved.
– Users may experience call quality issues.
Pricing:
-Essentials: $30/month
-Professional: $50/month
-Custom: Contact sales
The Importance of Investing In A Virtual Phone Number Australia
Communication is a key in modern business. When you need a server that provides you the best service at a minimal cost, a virtual phone number provider in Australia like VoIPElements is your best solution.
It provides you unlimited global calling at a minimal cost along with all types of virtual phone number allowing you to enhance your customer satisfaction.
Additionally, with the local code, you create your local image and get local people support for your business. Unlike traditional phones, with virtual phone numbers you don’t need to shift your hardware and wires everytime you move. Rather, just a number is enough for you to communicate from anywhere in the world with your team members and clients.
Therefore, to enjoy a mobile, scalable and flexible communication system, investing on a virtual phone number is a must.
