Is your business phone system still stuck in the Y2K era? Maybe it’s time to ditch the old copper-wire landline and step into the future with the best VoIP apps for businesses in 2023.
Since its inception, the market has been flooded with Voice over Internet Protocol (VoIP) apps and devices, each promising to be the holy grail in business telecommunication. But let’s face it, not all VoIP apps are created equal, and navigating the sea of options can feel like deciphering morse code, especially if you don’t know what to look for. That is why we’re here to explore the unique demands of your trade and present to you the best VoIP apps for businesses.
Going down the list of the best VoIP apps, you’ll notice that it’s more than just its standard call-making capabilities; it’s a treasure trove of innovation, efficiency, and finding the right balance between productivity and affordability.
This blog will dive into the crème de la crème of VoIP technology, exploring the best VoIP apps for businesses that will make you wonder why you ever clung to those antiquated phone lines in the first place.
3 Reasons Businesses Are Using VoIP Apps!
Mastering the art of business communication is just as important as juggling multiple tasks at once in the current corporate world. VoIP apps enter the scene as a holistic solution for businesses looking to restructure their corporate communications.
Here are the top three reasons why these apps have become the go-to choice for savvy enterprises looking to up their communication game.
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Mobility
VoIP apps empower businesses by untethering communication from the limits of a traditional office setup. Team members can now stay in the loop, close deals, and deliver excellent customer service, all from the palm of their hands, thanks to the effortless connectivity of VoIP.
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Accessibility
VoIP apps break down boundaries, so accessibility is no longer a concern. Whether your team is scattered across continents or working from a local coffee shop, these apps help keep connections uninterrupted. You can connect with colleagues or clients with a single tap, fostering collaboration and keeping business wheels in motion.
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Cost-Effectiveness
The best VoIP apps for businesses aren’t just about their contemporary features—they also promise to be light on your wallet. Where traditional phone lines come with hefty installation and regular maintenance costs, VoIP apps aim to deliver robust features at a fraction of the price.
The 15 Best VoIP Apps for Businesses in 2023
When it comes to choosing the right VoIP app for your business, the options are as abundant as coffee choices at a bustling café. We’ve curated a list of the top contenders for the best VoIP apps for businesses that promise to revolutionise the way you connect and collaborate.
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Nextiva
Nextiva is a robust solution that encompasses a wide range of modern features. Boasting unified communications, CRM integration, video conferencing, and exceptional customer service. Its scalability caters to businesses of all sizes looking for an intuitive user interface and seamless communication across various communication channels.
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RingCentral
RingCentral stands out due to its flexibility and scalability, offering a unified communications platform that integrates messaging, video conferencing, and phone calls. Its API integrations with popular business tools like Salesforce and Google Workspace make it an ideal choice for companies seeking a cohesive communication system.
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CloudTalk
CloudTalk focuses on customer-centric communication, particularly for call centres and customer support. Its emphasis on real-time analytics helps businesses optimise their customer interactions by monitoring call quality, agent performance, and customer satisfaction metrics based on data-driven decisions.
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Ooma Office
Ooma Office prides itself on its simplicity and functionality, making it an excellent choice for SMEs. With its user-friendly features like a virtual receptionist, call forwarding and voicemail transcription, offering professional communication tools without overwhelming complexity.
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Grasshopper
Grasshopper targets entrepreneurs and small businesses by providing a virtual phone system that adds a professional touch to their communication. Its services include toll-free numbers, call forwarding, and voicemail transcription, empowering small businesses with features typically associated with larger enterprises.
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LINE2
LINE2 prioritises portability and flexibility by allowing simultaneous multi-device communication. It allows users to maintain a professional phone presence even when working remotely or on the go. With LINE2, companies can support their mobile workers with capabilities like calls, messages, and video conferences.
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NetFortris
NetFortris provides an extensive suite of communication tools covering collaboration, call management, and support. It provides specialised services to meet the needs of each individual business, with reliable client support and a comprehensive set of tools to choose from.
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Mitel
Mitel is known for its innovation and reliability in the VoIP space. It combines cutting-edge technology with a proven track record in the industry. Mitel’s focus on reliability ensures that businesses can count on stable and secure communication solutions.
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Aircall
Aircall‘s simplicity and efficiency make it a standout option for businesses aiming to bridge communication gaps. Its intuitive and user-friendly interface makes way for easy and affordable adoption, allowing teams to streamline communication and foster better relationships with customers and internal teams.
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Zoom Phone
Zoom Phone extends Zoom’s acclaimed video conferencing prowess to the realm of voice calls. It provides a unified communication experience for businesses by combining voice and video. Zoom offers a comprehensive suite, including call forwarding, voicemail transcription, and reliable call quality, making it a valuable addition for businesses prioritising online meetings.
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Zoiper
Zoiper revels in simplicity and reliability with its user-friendly interface and cross-platform compatibility. With a range of features such as call recording and encryption, Zoiper becomes an attractive option for businesses seeking a straightforward yet powerful communication tool for SMEs.
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Skype
Skype, a household name in video calling, extends its expertise and experience to VoIP technology. Its user base and intuitive interface make it a comfortable choice for companies already embedded in the Microsoft ecosystem.
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WhatsApp
WhatsApp Business caters to smaller businesses looking for a familiar and convenient communication platform. Its features include messaging, voice calls, and document sharing. However, it’s best suited for informal business dialogue due to its emphasis on casual messaging.
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Viber
Viber Business offers features similar to WhatsApp but with a slightly more business-oriented approach. Its platform includes messaging, voice calls, and media sharing, fostering a balance between professional communication and personalised engagement.
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Facebook Messenger
Facebook Messenger‘s business capabilities provide an intuitive platform for customer interaction. Its wide user base and integration with Facebook Pages allow businesses to interact directly with customers, offering messaging and voice call functionalities within the scope of social media.
Upgrade Your Business with the Best VoIP App
Imagine this: soaring productivity, smoother client interactions, and a team that seamlessly collaborates regardless of location. That’s the promise these VoIP apps bring to the table.
Whether it’s empowering remote teams, assuring ongoing customer connection, or improving internal workflows, the best VoIP apps for businesses give a competitive edge.
From industry giants like Nextiva and RingCentral to versatile solutions like Zoom Phone and Skype, these VoIP apps offer an array of modern functionalities that includes everything from crystal-clear voice calls and video conferencing to call analytics, voicemail transcription, and integrated messaging systems.
For businesses looking to adopt digital means of communication, these apps are lifelines, combining efficiency, cost-effectiveness, and flexibility in a single all-inclusive package.
Bottom Line
For businesses looking to find their footing – every call could mean sealing the deal or addressing a customer query that might make or break your reputation. As we conclude our exploration of the 15 best VoIP apps for businesses in 2023, it becomes evident that these virtual communication solutions have become indispensable for modern enterprises.
Amidst the array of options, VoIPElements in Melbourne, VIC emerges as a standout, presenting tailored solutions for businesses seeking the best in communication infrastructure. Their expertise in robust VoIP services aligns perfectly with the principles of these top VoIP apps, making them an invaluable partner for companies looking for reliable communication solutions.
