How to Transfer a Call the Right Way: A Step-By-Step Guide

How to Transfer a Call the Right Way A Step-By-Step Guide

In any business that regularly deals with frequent phone calls, call transfers become inevitable. Whether due to call volume or a customer’s specific needs, directing them to a more suitable team member becomes necessary. Picture this: you’re on a call with a customer, you’ve done your part well, but now it’s time to redirect them […]

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